Hindenburg Support Options
We offer different support options based on the product and support package you have chosen.
Our normal support hours for all options are:
Monday through Friday, 8am until 10pm Central European Time (2am to 4pm Eastern Time).
For Hindenburg Journalist, Journalist PRO, Field Recorder, HABC Narrator and all Per Seat purchases of Broadcaster, Educator, HABC:
- Online support available via our online support system
For all subscription licensing models of Broadcaster, Educator, HABC and for organisations that have purchased Upgrade & Support Package:
- Priority support available via online support system for all staff members.
- Telephone and Skype support available during opening hours for administrators and in-house support.
The current rate for on-site support or custom development is USD 200 per commenced hour plus agreed travel costs.